Effective Date: 24th November , 2024
Last Updated: 24th November , 2024
Madini Chapaa is committed to protecting your privacy and ensuring the confidentiality of
your personal and financial information. This Privacy Policy explains how we collect, use,
share, and safeguard your information in connection with the loan products offered on our
platform. By using Madini Chapaa and applying for a loan, you agree to the terms outlined in
this policy.
1. Information We Collect
We collect the following types of information to provide our services:
1.1 Personal Information
– Full name
– Contact details (e.g., phone number , email address)
– National Identification Number or Passport Number
– Residential and business address
1.2 Financial Information
– Bank account details
– Transaction history on the Madini Chapaa platform
– Credit information from credit reference bureaus (CRBs)
– Proof of income or revenue from mining activities
1.3 Usage Information
– Details of how you interact with the Madini Chapaa platform, including login data, IP
address, and device information.
1.4 Documentation
– Copies of identification documents, business licenses, and other supporting materials
submitted during the loan application process.
2. How We Use Your Information
Your information is used for the following purposes:
2.1 Loan Processing
– Verifying your identity and eligibility for loans
– Assessing your creditworthiness
– Processing loan applications and disbursements2.2 Platform Operations
– Managing your account and transactions on the platform
– Enhancing user experience by personalizing services
2.3 Compliance and Legal Obligations
– Meeting regulatory requirements, including anti-money laundering (AML) and
know-your-customer (KYC) checks
– Reporting to government authorities or regulators as required by law
2.4 Communication
– Sending notifications about loan status, repayment reminders, and policy updates
– Addressing customer inquiries or complaints
3. Information Sharing
We may share your information with third parties under the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist in loan
processing, data analysis, and customer support.
3.2 Credit Reference Bureaus
Loan and repayment details may be shared with CRBs for credit assessment and reporting.
3.3 Legal and Regulatory Authorities
We may disclose information to comply with legal or regulatory requirements, prevent
fraud, or address security concerns.
3.4 Business Partners
In cases of partnerships (e.g., co-lending), information may be shared with approved
partners under strict confidentiality agreements.
4. Data Security
We prioritize the security of your information by:
– Using encryption for data transmission and storage
– Restricting access to personal data to authorized personnel only
– Regularly monitoring and updating our security systems
5. Data Retention
We retain your information only as long as necessary to:
– Fulfill the purposes outlined in this policy
– Comply with legal, regulatory, or reporting obligations
When no longer required, your information will be securely deleted or anonymized.6. Your Rights
As a user , you have the following rights regarding your data:
–**Access:** Request access to your personal information.
–**Correction:** Request correction of inaccurate or incomplete information.
–**Deletion:** Request deletion of your information, subject to legal and contractual
obligations.
–**Objection:** Object to the processing of your data for specific purposes.
To exercise these rights, contact us at : info@madinichapaa.com
7. Third-Party Websites
The Madini Chapaa platform may contain links to third-party websites or services. We are
not responsible for the privacy practices of these external platforms.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be communicated via the
platform or email. Continued use of the platform constitutes acceptance of the updated
policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
**Madini Chapaa**
15th Floor View Park Towers, Uhuru Highway, Nairobi, Kenya
info@madinichapaa.com
+254-740-517-001
Information Collected While Using the Application:
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
Information regarding your location.
Pictures and other information from your Device’s camera and photo library.
SMS Data:
Our Application may request access to automatically read SMS messages on your device. This access is used solely for the purpose of [retrieving and auto-filling OTPs for login/verification purposes or state other purposes, e.g., improving user experience or automating processes].
How We Use SMS Data: SMS data is accessed to enhance the functionality of the Service, such as seamless authentication and verification.
Storage of SMS Data: The data is not stored on our servers or shared with third parties unless explicitly required for the functionality and with your consent.
You can enable or disable access to this information at any time through Your Device settings. Declining SMS permissions may restrict certain features of the Application.