Frequently Asked Questions
Find Answers to Common Questions
We've compiled a list of frequently asked questions to provide you with quick and helpful answers. If you have a question that is not addressed below
Madini Chapaa is a microfinance initiative by Tontine Group International, designed to empower East Africa's artisanal mining community through innovative financial services.
Wallet accumulation involves contributing a percentage of the gold's value to a digital wallet, which is matched equally by Madini Chapaa to boost savings and credit scores.
Madini Chapaa offers various loans, including instant loans, education loans, medical loans, and business loans.
Eligibility is based on trading consistency, wallet balance, and credit score, typically after three months of regular transactions.
Funds are transferred to your account instantly after the gold evaluation and contribution to your wallet.
Funds in your wallet can be used for M-Pesa withdrawals, bill payments, buying groceries, and more.
Interest rates are competitive and vary based on the type of loan and your credit profile.
Yes, loan repayments can be made using M-Pesa or bank transfers
Customer support can be reached through our website, app, or dedicated helpline.
Begin by applying online, scheduling an agent visit for gold assessment, and then proceed with trading and wallet contributions.
Miners can trade gold for cash by submitting their gold for evaluation. After the evaluation, funds are transferred to their accounts, with a portion contributed to their wallet.
After consistent trading for three months and contributing to your wallet, you can apply for personalized loans directly through our platform.
Regular trading and consistent contributions to your wallet improve your credit score, making you eligible for more financial opportunities.
An agent visits your location to assess the gold’s purity and weight, providing a value based on current global market rates.
Matched contributions enhance your savings, improve your credit score, and increase your financial stability.
Specific requirements may vary; please check with Madini Chapaa for current guidelines.
Madini Chapaa adheres to high ethical standards, ensuring fair labor practices and transparency in all transactions.
It’s important to contact Madini Chapaa immediately to discuss your situation and possible solutions.
Madini Chapaa employs robust security protocols to ensure the safety and confidentiality of all transactions.
Yes, Madini Chapaa also facilitates the trading of other precious metals such as silver and platinum. Please check our website for more details.
